Service is a primary concern with many businesses, particularly in the auto industry. Thanks to customer surveys and online locations like Yelp, auto service shops are more aware of what their patrons want. This means some potential changes. Without them, your business may slowly dry up.
Do you feel you’re in this situation right now? If so, here are three items to consider to update your service location.
Internet of Things
Your 10-year-old computer no longer cuts it. You may need to upgrade not only your PC but add tablets to your setup. Then, you can add service shop software that connects to the Internet of Things (IoT). In other words, your business’ diagnostic tools and machinery.
Also, this service shop software can be part of your point of sale system. Technicians can use tablets to check inventory or update billing information. Also, it allows you to keep track of customers to send them reminders and incentives.
As you get new equipment into the shop, you may need training on it. This may involve more than just reading the manual or looking at the website. You need to send people out, so they get a thorough understanding of the product. Not only does this help them, but it also allows for cross-training others.
As mentioned, customer service is a big component. Just because you were once okay, fixing people’s cars without interaction doesn’t mean it’s the same in this generation. So, you do need to brush up on customer skills, especially when they have questions about repairs. While you don’t want to talk down to them, you certainly want to explain the reason for the repairs and their costs.
These three simple tasks can stop your building panic and start to turn your auto shop around toward success. If you’re ready to move forward, contact an eGenuity specialist via phone or visit us at egenuity.com for a free consultation.